Salesforce Enablement Sorted. From Adoption Gaps to Confident Users.

Salesforce Enablement Sorted. From Adoption Gaps to Confident Users.
Introducing ClearPath — the Customer Enablement Package designed to transform how your organisation uses Salesforce. 
Delivered by Supermums, an established Salesforce Partner, offering a full end-to-end training and talent development consultancy. We have worked with over 500 companies on their training and talent needs to maximise product and user adoption. 
ClearPath is your answer
From Adoption Gaps to Confident, Self-Sufficient Teams
ClearPath is the only end-to-end customer enablement programme built specifically for Salesforce organisations — combining training, content, change management, and recruitment into one cohesive package.
The Problem
Why Salesforce Investments Stall
70% of CRM implementations fail to meet their goals
Teams revert to spreadsheets — licences go unused
No internal expertise to manage or evolve the platform
Over-reliance on expensive external consultancies
Change is poorly managed, adoption never sticks
The ClearPath Solution
End-to-End Customer Enablement
Structured training for every role — from end users to admins
Custom SOPs and learning content built for your org
Change management strategy that drives lasting adoption
Recruitment support to build your internal Salesforce team
Specialist training across the full Salesforce product suite
The Challenge
Is Your Salesforce Investment Delivering Its Full Potential?
Most organisations implement Salesforce with ambition — but without the right people, processes, and training in place, adoption stalls. The result? Underused licences, frustrated teams, and value left on the table.
70%
Adoption Failure Rate
Of CRM implementations fail to meet their goals due to poor user adoption and change management. Source: Fortimize, 2025
68%
More Efficient
Salesforce-certified professionals with additional training show 68% greater efficiency, leading to faster time to value. Source: IDC InfoBrief, commissioned by Salesforce, 2023
62%
Lack Internal Expertise
Of Salesforce organisations lack the right internal personnel or expertise to achieve their platform goals — turning to external consultants to fill the gap. Source: Spinnaker Support / TEC Research, 2021
Root Causes
Six Adoption Gaps Holding Your Teams Back
These are the most common — and most damaging — barriers we see inside Salesforce customer organisations today.
No Change Management Strategy
Without a plan to engage, empower, and enthuse users, even the best-configured Salesforce org will struggle to gain traction.
Training That Misses the Mark
Generic, one-size-fits-all training fails to accommodate different learning styles, leaving knowledge gaps across your workforce.
No In-the-Moment Support
When users can't find answers during daily tasks, they revert to old habits — or simply stop using the platform altogether.
No Internal Support Desk
Without trained Salesforce admins or champions to manage cases, user issues go unresolved and confidence erodes quickly.
No Departmental Champions
Teams lack advocates who understand their day-to-day pain points and can translate them into meaningful Salesforce improvements.
Admin Dependency Risk
Relying on a single Salesforce admin creates a dangerous bottleneck — and leaves your organisation exposed when that person leaves.
Introducing ClearPath
A Smarter Way to Enable Your Salesforce Teams
What is ClearPath?
ClearPath is an 'end-to-end' Customer Enablement Package — offering training, change management advice, training content curation, and talent strategy into one cohesive programme tailored to your organisation. 
Create the perfect recipe of support to maximise product and user adoption. 
Why Supermums?
Supermums is a globally recognised Salesforce training and talent provider with an excellent proven track record of upskilling professionals and creating teams. 
We bring real-world expertise, multi-lingual certified trainers, and a human-first approach to every engagement with excellent reviews.
Reviews on Trustpilot

The Team
Heather Black, the CEO has 15 years experience overseeing Salesforce implementations and adoption for global to local teams. She is a professional instructor in Change Management and trains Salesforce professionals globally. Her and her team of consultants are specialist in helping teams to curate Change Management strategies, design and deploy training programmes and hire an internal Salesforce team. 
What We Provide
Four Pillars of the ClearPath Programme
In-House & Public Training
Upskill existing employees to become certified Product Managers and Salesforce Champions — covering Salesforce Admin, BA, PM, Change Management, and specialist products including Marketing Cloud.
End User Training Content & SOPs
We curate role-specific, accessible training materials tailored to different learning styles and standard operating procedures that sit inside the flow of everyday work — reducing friction and increasing platform confidence.
Change Management Strategy
A bespoke change management plan tailored to your organisation's culture and operational needs — ensuring users are engaged throughout every phase of your Salesforce journey.
Team Structure & Recruitment
Expert advice on building your internal Salesforce team, plus recruitment services to hire the right talent — from Project Managers and COE Leads to Developers, Analysts, and Admins.
Training Pathways
Building Champions at Every Level
ClearPath develops capability across your entire organisation — from power users in each department to qualified system managers who can own and evolve your Salesforce environment.
By distributing knowledge across multiple roles and departments, ClearPath eliminates single-person dependency and builds a resilient, self-sufficient Salesforce capability within your organisation.
Change Management
Culture-First Change Management
Beyond Go-Live
Most change management stops at implementation. ClearPath takes a different approach — embedding adoption practices into your organisation's culture, communication rhythms, and team structures for sustained long-term impact..
Tailored to Your Organisation
Every change plan we create is bespoke based on our Change Management design principles. We take time to understand your organisation's dynamics, stakeholders, and challenges before designing an engagement strategy that genuinely resonates with your people.
Stakeholder Alignment
Engage leadership and end users from day one.
Communication Planning
Structured comms that keep everyone informed and motivated.
Adoption Tracking
Measurable milestones to track progress and course-correct early.
Sustained Engagement
Long-term habits embedded through ongoing champion networks.
Roles We Hire
Build the Right Salesforce Team Structure
ClearPath advises on org design and provides end-to-end recruitment support — so you hire the right talent, in the right roles, at the right time.
COE Lead
Leads your Centre of Excellence, setting the strategic direction for Salesforce across the organisation.
System / Product Manager
Owns platform governance, roadmap planning, and day-to-day administration.
Business Analyst
Translates team requirements into Salesforce solutions — bridging business and technology.
Project Manager
Drives delivery of Salesforce projects on time, on budget, and aligned to business goals.
Developer
Builds custom solutions, integrations, and automation to extend Salesforce capabilities.
Salesforce Admin
Manages users, data, and configurations — the essential backbone of a healthy Salesforce org.
Specialist Training
Expert Training Across Salesforce Products
ClearPath training extends beyond core Salesforce Admin — equipping your teams with specialist skills across the full product suite. We deliver in-house training programmes or offer public training courses.
Salesforce Admin
Core platform management, configuration, automation, and user governance.
Marketing Cloud
Targeted campaign management, customer journeys, and marketing automation at scale.
Business Analysis
Requirements gathering, process mapping, and solution design skills for internal champions.
Change Management
Structured methodologies to lead organisational change and drive sustained adoption.
Project Management
Delivery frameworks and stakeholder management skills for Salesforce project leads.
Agentforce
Hands-on training to design, deploy, and manage autonomous AI agents — preparing your teams for the next era of Salesforce automation.
Why ClearPath
What Makes ClearPath Different
Delivered by Supermums — Salesforce's Trusted Training and Talent Partner
Supermums has trained over 2000 Salesforce professionals globally and helped over 400 companies to hire Salesforce talent. ClearPath draws on that expertise to give your organisation a complete, structured enablement solution — not just a training course.
Human-centred approach — we design for real people, not just system users
Flexible delivery — in-house, public cohorts, or blended learning options
End-to-end coverage — from strategy and training to recruitment and ongoing support
Certified expertise — all trainers are Salesforce-certified practitioners
Trusted by the Salesforce Community
What Our Clients & Learners Say
Rated 4.9 out of 5 on Trustpilot from 138 reviews — here's what people say about working with Supermums.
The program was well structured, full of valuable insights, and truly empowering. I've gained so much confidence in my Salesforce skills — the content, coordinators, mentors and trainers are all of the highest standard.
Sejal — Salesforce Admin Ultimate Course, October 2025
Supermums is an amazing recruitment agency — our requirements were fully met, it matched our organisational values, and the process was smooth and efficient. I would heartily recommend.
James — Hiring Organisation, May 2025
It's been 8 months of a fantastic learning journey focusing on Consultancy Skills and Platform Administration. They are an exceptional team — immensely empathetic, supportive, and every aspect of their programmes is of a high standard.
Manjusha — Consultancy & Admin Programme, September 2025
⭐⭐⭐⭐⭐ Read all 138 reviews on Trustpilot
Ready to Unlock the Full Value of Salesforce?
ClearPath gives your organisation the people, processes, and confidence to make Salesforce work the way it was always meant to. Let's build something that lasts.
We curate an offering and team of Salesforce professionals to meet your company's needs to maximise user and product adoption. 
As a social enterprise, we reinvest our profit in our mission of championing women in tech. 
Arrange a free Consultation with Heather Black, CEO and Founder of Supermums to discuss your current situation and requirements.  
Book a Consultation Call
Email - Heather@supermumsconsulting.com 